Tallagh Citizens Information Centre (TCIC)
Challenge: 

Not-for-profit organisation, Tallagh CIC, was looking to publish a directory of contacts and organisations that would provide information and advice to support their customer community.

They wanted the ability to select from a list of categories and subcategories, or find them using a custom search. The list could then be printed from the results provided. They were unable to do this using their existing website technology.

Solution: 

PwC developed a solution using the Salesforce Sites feature to quickly allow TCIC to centrally manage their directory in a structured database - and dynamically show the data on a Sites page that could be seamlessly embedded into Tallagh’s existing website.

Results: 

Centralised – a unified database of contacts, organisations and resources

Flexibility – the ability to publish data to the website

Usability – branded and rich user experience

An excellent service - extremely prompt, efficient and sensitive to customers’ lack of technical skills!
Vikki Hughes, TCIC
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    Tricia Nolan, Not-for-profit organisation

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    Ben Rose, Dialogue Communications

  • A top-notch salesforce partner providing a best-in-class consultancy. I would strongly recommend them for both strategy and solution design.

    Aldrin Fernandes, Johnson & Johnson

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    Oliver Ayers, Legal & General

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    Layla Karimi, Allergan Pharmaceuticals

  • A true business partner who listens, but is not afraid to challenge – a winning combination.

    Pam Whelan, Denplan

  • Training and feedback was excellent, and the follow-on contacts and advice have been really good. Very professional business.

    John Allan, Aveillant

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    Daisy Ophaus, Denplan

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    Richard Bounds, Box-IT

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    Tetyana Shevchenko, Flixmedia

  • Very quick response times and a professional approach.

    Chris Flack, ALONE

  • The consultancy service we received from cDecisions was excellent.

    Kim Waller, British American Information Council (BASIC)

  • Relentless effort, over and above the call of duty, to help us achieve our goals.

    Ian Summers, Communisis

  • Ability to focus on speed to market, but without compromising quality.

    Clare Baster, Denplan

  • The vote is unanimous – we are impressed with your skills in understanding our business processes.

    Line Dahle, Gard

  • The knowledge of SalesForce and our unusual business model made this implementation go through with ease.

    Colin Reid, National Accident Helpline

  • Quickly got up to speed with what we were trying to do, and identified where the most value could be added to fill in those gaps.

    Mark Ahier, Aviva

  • Seen as one of the team.

    Ken O’Reilly, Shire HGT

  • cDecisions took the time to understand our requirements in detail, so could quickly integrate our hosted document management system with SalesForce.”

    Mark Iveson, Stortext

  • An excellent service – extremely prompt, efficient and sensitive to customers' lack of technical skills.

    Vikki Hughes, Tallaght CIC

  • They compare very positively to our experience of other consultants. cDecisions do not over-promise or under-deliver.

    Eva Early, Volunteer Ireland

  • More approachable, collaborative and happy to help on the smallest of queries. A pleasure to work with.

    Holly McDermott, Williams Lea