Capita Employee Benefits Limited
Challenge: 

To support sales and marketing functions, by establishing a single, comprehensive and up-to-date repository for customer and prospect data, across over 200 users.

Solution: 

A repository of all accounts, contacts, opportunities and services. Features include a streamlined selection of opportunity and closure processes - and a view of services and products used to facilitate up and cross-selling.

Results: 

Singular – one consistent repository of customer and prospect data as the basis for collaboration, market intelligence and reporting

Efficient – an embedded sales and opportunity management process that ensures improved workflow and good governance

Mobile – client and prospect data can be accessed remotely, increasing productivity

Connected – all client contact is now made with full knowledge of previous contact, for a ‘joined up’ customer-facing image that facilitates cross-selling efforts

cDecisions took the time to understand our business, and designed and implemented a solution which suited our business and our needs. We have now engaged them again to support us as we develop and roll out Salesforce more widely.
Tim Nash, Head of Sales Operations
  • cDecisions were professional, patient, competent and a pleasure to work with.

    Tricia Nolan, Not-for-profit organisation

  • I have no hesitation in recommending cDecisions as a first choice partner for a first choice platform.

    Ben Rose, Dialogue Communications

  • A top-notch salesforce partner providing a best-in-class consultancy. I would strongly recommend them for both strategy and solution design.

    Aldrin Fernandes, Johnson & Johnson

  • Once my project was complete, we immediately engaged cDecisions to work with us on another – you can’t get a better recommendation than that!

    Oliver Ayers, Legal & General

  • They had a good understanding of our needs, and we had a great working relationship.

    Layla Karimi, Allergan Pharmaceuticals

  • A true business partner who listens, but is not afraid to challenge – a winning combination.

    Pam Whelan, Denplan

  • Training and feedback was excellent, and the follow-on contacts and advice have been really good. Very professional business.

    John Allan, Aveillant

  • We would now describe cDecisions as a business partner, working with us to achieve our company-wide goals. Would recommend to anyone.

    Daisy Ophaus, Denplan

  • Highly creative, in terms of integrating with existing solutions across our business to really increase our ROI.

    Richard Bounds, Box-IT

  • We’ve worked with cDecisions on numerous occasions, and the value is outstanding.

    Tetyana Shevchenko, Flixmedia

  • Very quick response times and a professional approach.

    Chris Flack, ALONE

  • The consultancy service we received from cDecisions was excellent.

    Kim Waller, British American Information Council (BASIC)

  • Relentless effort, over and above the call of duty, to help us achieve our goals.

    Ian Summers, Communisis

  • Ability to focus on speed to market, but without compromising quality.

    Clare Baster, Denplan

  • The vote is unanimous – we are impressed with your skills in understanding our business processes.

    Line Dahle, Gard

  • The knowledge of SalesForce and our unusual business model made this implementation go through with ease.

    Colin Reid, National Accident Helpline

  • Quickly got up to speed with what we were trying to do, and identified where the most value could be added to fill in those gaps.

    Mark Ahier, Aviva

  • Seen as one of the team.

    Ken O’Reilly, Shire HGT

  • cDecisions took the time to understand our requirements in detail, so could quickly integrate our hosted document management system with SalesForce.”

    Mark Iveson, Stortext

  • An excellent service – extremely prompt, efficient and sensitive to customers' lack of technical skills.

    Vikki Hughes, Tallaght CIC

  • They compare very positively to our experience of other consultants. cDecisions do not over-promise or under-deliver.

    Eva Early, Volunteer Ireland

  • More approachable, collaborative and happy to help on the smallest of queries. A pleasure to work with.

    Holly McDermott, Williams Lea