ALONE
Challenge: 

As a charity that befriends, supports and provides care homes for older people in need, ALONE had various processes – both manual and Excel-based – for logging and processing donations, as well as for tracking and managing donor relations. Getting management information was difficult, and prone to error.

Solution: 

Salesforce provided an easy-to-access repository for all donors and donations, allowing full traceability and easy reporting.

Results: 

Speedy – implemented in just a week

Efficient – a singular method for logging and processing donations

Comprehensive – allowed marketing content to be sent out to a singular, definitive database of givers

Insightful – real-time reports and dashboards

The bottom line – increased donations

Very quick response times and professional approach
Chris Flack, ALONE
  • cDecisions were professional, patient, competent and a pleasure to work with.

    Tricia Nolan, Not-for-profit organisation

  • I have no hesitation in recommending cDecisions as a first choice partner for a first choice platform.

    Ben Rose, Dialogue Communications

  • A top-notch salesforce partner providing a best-in-class consultancy. I would strongly recommend them for both strategy and solution design.

    Aldrin Fernandes, Johnson & Johnson

  • Once my project was complete, we immediately engaged cDecisions to work with us on another – you can’t get a better recommendation than that!

    Oliver Ayers, Legal & General

  • They had a good understanding of our needs, and we had a great working relationship.

    Layla Karimi, Allergan Pharmaceuticals

  • A true business partner who listens, but is not afraid to challenge – a winning combination.

    Pam Whelan, Denplan

  • Training and feedback was excellent, and the follow-on contacts and advice have been really good. Very professional business.

    John Allan, Aveillant

  • We would now describe cDecisions as a business partner, working with us to achieve our company-wide goals. Would recommend to anyone.

    Daisy Ophaus, Denplan

  • Highly creative, in terms of integrating with existing solutions across our business to really increase our ROI.

    Richard Bounds, Box-IT

  • We’ve worked with cDecisions on numerous occasions, and the value is outstanding.

    Tetyana Shevchenko, Flixmedia

  • Very quick response times and a professional approach.

    Chris Flack, ALONE

  • The consultancy service we received from cDecisions was excellent.

    Kim Waller, British American Information Council (BASIC)

  • Relentless effort, over and above the call of duty, to help us achieve our goals.

    Ian Summers, Communisis

  • Ability to focus on speed to market, but without compromising quality.

    Clare Baster, Denplan

  • The vote is unanimous – we are impressed with your skills in understanding our business processes.

    Line Dahle, Gard

  • The knowledge of SalesForce and our unusual business model made this implementation go through with ease.

    Colin Reid, National Accident Helpline

  • Quickly got up to speed with what we were trying to do, and identified where the most value could be added to fill in those gaps.

    Mark Ahier, Aviva

  • Seen as one of the team.

    Ken O’Reilly, Shire HGT

  • cDecisions took the time to understand our requirements in detail, so could quickly integrate our hosted document management system with SalesForce.”

    Mark Iveson, Stortext

  • An excellent service – extremely prompt, efficient and sensitive to customers' lack of technical skills.

    Vikki Hughes, Tallaght CIC

  • They compare very positively to our experience of other consultants. cDecisions do not over-promise or under-deliver.

    Eva Early, Volunteer Ireland

  • More approachable, collaborative and happy to help on the smallest of queries. A pleasure to work with.

    Holly McDermott, Williams Lea